Biophilic Vision Moments – Support
Welcome to the support page for Biophilic Vision Moments.
If you have questions about the app or need assistance using it on iPhone or iPad, we are happy to help.
Technical Support
For technical questions or problems, please contact:
Please use the following subject line:
BV Moments Support
To help us understand your issue as quickly as possible, please include, where relevant:
the device you are using, for example iPhone or iPad
the installed iOS or iPadOS version
the version of Biophilic Vision Moments
a brief description of the problem
a screenshot, if helpful
Biophilic Vision Moments Premium
If you have questions about Biophilic Vision Moments Premium, an existing subscription, or restoring your purchases, you can also contact us at:
Subscriptions, payments, renewals and cancellations are managed through the Apple App Store.
An existing subscription can be used on your compatible Apple devices when you use the same Apple Account for App Store purchases.
Apple Music
Biophilic Vision Moments includes integration with Apple Music.
If you need assistance with connecting to Apple Music, selecting music, or playback within the app, please briefly describe the issue and include the device and system version you are using.
Use of Apple Music content is subject to the applicable requirements, availability and terms of Apple Music.
Contact
Biophilic Vision GmbH
Email: info@biophilicvision.com
We are happy to assist you with questions about Biophilic Vision Moments.